Which term refers to an aspect of how a product or service works?

The term that refers to an aspect of how a product or service works is "features." Features are the specific attributes or characteristics of a product or service that describe what it is and how it functions. They provide detailed information about the various components, functionalities, or specifications of a product, such as size, color, materials, and technical capabilities.

In contrast, benefits relate to how those features translate into advantages for the customer, essentially answering the question of why those features matter. Offers typically refer to proposals made to potential customers regarding pricing or promotions, while advantages are comparative benefits that show how a product or service is superior to others. Therefore, features focus on the intrinsic properties of a product or service, making them the correct choice in this context.